Privacy Policy

Effective Date: 18/07/2025
Company Name: Volare Networks Pty Ltd
Contact: info@volarenetworks.com.au

1. Introduction
At Volare Networks Pty Ltd (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you consent to the practices outlined in this policy.

2. What Information We Collect
We may collect personal information directly from you when you:

Visit our website

Fill in a contact form

Call, email or otherwise communicate with us

Subscribe to a newsletter or mailing list

Engage us for IT or network services

Types of information we collect may include:

Name

Email address

Phone number

Business name

Job title or role

IP address and website usage (via cookies or analytics tools)

3. How We Use Your Information
We use your personal information to:

Provide and improve our IT services

Respond to your enquiries or support requests

Send invoices or quotations

Manage client relationships

Send updates, newsletters, or marketing communications (with your consent)

Improve website performance and user experience

4. Disclosure of Information
We do not sell or rent your information. We may disclose your personal data:

To our service providers (e.g. IT systems, cloud storage, CRM tools)

If required by law, regulation, or legal process

To protect the safety, rights, or property of our business or others

All third-party service providers we use (e.g. Google, Microsoft, Zoho) are expected to comply with applicable privacy laws.

5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes:

Secure cloud platforms

Firewall and anti-virus systems

Role-based access controls

Staff confidentiality agreements

6. Cookies and Tracking
We may use cookies and analytics (e.g. Google Analytics) to collect non-identifying information about how you interact with our website. This helps us improve website usability and measure performance. You can manage cookie preferences through your browser settings.

7. Access and Correction
You may request access to your personal information or ask us to correct it if it’s inaccurate, out of date, or incomplete. Contact us using the details below and we will respond within a reasonable timeframe.

8. Overseas Disclosure
We may store or process your data using cloud-based services located overseas (e.g., in the United States or Europe). These providers are selected with care and are expected to uphold data protection standards.

9. Marketing
We may send you newsletters or updates if you have opted in. You can opt out at any time by clicking the "unsubscribe" link or contacting us directly.

10. Complaints
If you believe we have breached your privacy rights, please contact us at [insert contact email]. We will investigate your complaint and respond within a reasonable timeframe. If you're not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website with the effective date noted above.

12. Contact Us
For any questions, corrections, or privacy concerns, please contact:

Privacy Officer
Volare Networks Pty Ltd
Email: info@volarenetworks.com.au